General Terms and Conditions

Thank you for visiting the Sora-Shop website ('site'). Everything on this website is subject to the terms and conditions ('terms') set out below. Please read these terms carefully before using the site in any way including browsing or ordering from our site. By using this site, you accept these terms.

We may change these terms from time to time, so you should review them each time that you visit this site. You should either print or save a copy of these terms for future reference.

These terms were last updated on 27 September 2016


This site is operated by the company, Inh.: Sebastian Koch ("we").

We are a German based sole proprietorship.
The proprietor is Mr. Sebastian Koch.

Our VAT number is DE257450946
Our tax number is 155/240/09533

You may contact us at the following address and through the following means of communication

Address:, Inh.:Sebastian Koch 
Am Schunkenhofe 11 
D-99848 Wutha-Farnroda 


Phone: +49 36921 91411


What you are allowed to do

You may access the site and view the content available on the site. You may electronically copy and print in hard copy any individual page for your own personal non-commercial use, for the purposes of placing an order on this site or using this site as a shopping resource, as long as you do not do any of the things set out under 'what you are not allowed to do' below.

What you are not allowed to do

You are not allowed to:

  • copy, download, store, make available, distribute, sell or offer to sell all or any part of the content or site except as set out above under the heading 'what you are allowed to do';
  • copy or use any material on this site for any commercial purpose at all without our permission;
  • download or otherwise copy (whether directly or indirectly) any content, files or data from the site to make or populate a database or publication of any kind for commercial purpose without our permission;
  • remove any copyright, trade mark or other intellectual property notices from any material copied or printed off from this site;
  • remove or change any content of the site or attempt to circumvent security or interfere with the proper working of the site or the servers on which it is hosted

If you require any further information on permitted use, or a licence to re-publish any part of the site (or any content on the site), please email us at [insert email address] or contact us by telephone on [insert number].

Additional terms may also apply to certain features, parts or content of the site and, where they apply, will be displayed before you access the relevant features, parts or content. [For example, if you enter any prizes or competitions that are available on the site, additional competition terms will apply].


All intellectual property rights in any content on the site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors if not otherwise indicated. Except as expressly set out in these terms, nothing in these terms gives you any rights in respect of any intellectual property rights owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the site. If you print off, copy or store pages from the site (only as permitted by these terms), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.


We are not liable or responsible for the third party content on this site. Third party content includes, for example, the content of advertisements.

This site may contain links to external websites. These links are provided for your information only and you access them at your own risk. We are not liable or responsible for the content of third party sites or resources.


We will use your personal information in accordance with our Privacy Policy [link], which forms part of these terms.


The information contained on this site is for information purposes only and does not constitute advice. You should check any information on the site and use your own judgement before doing or not doing anything on the basis of what you see. Except for any liability in respect of fraudulent misrepresentation, we are not liable for action you may take as a result of relying on any information provided in this site or for any loss or damage suffered by you as a result of you taking this action.


If you submit an order for goods and/or services via this site by clicking 'I accept', a purchase contract will be concluded between you and our company. We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order.

The contract will relate only to those specific goods and/or services which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct. We will not be obliged to supply any other goods which may have been part of your order unless and until we have confirmed the dispatch of such goods in a separate email. Please inform us, if this e-mail does notarrive within one working day. If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us by e-mail to

The contract's content will be stored. You may store the general terms and conditions and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy.


The contract can be concluded in either German or English.


Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.


We shall use our reasonable endeavours to ensure that the prices as quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.

Where the correct price of the goods and/or services is less than our stated price, we will charge the lower amount on dispatch. If the correct price of the goods and/or services is higher than the price stated on our site, we may reject your order in our discretion, in which case we will notify you of such rejection and the correct price for the goods and/or services.

Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs (which will be notified to you separately before you submit your order).


You can pay your order in advance by prepaymentcredit card or PayPal Express. Payment for goods and/or services will be made via the site in accordance with the procedure explained in the site. Your credit card will be charged following our acceptance of your order.


Right to cancel

After entering into a contract as explained in section 7 above, you have a 'cooling off' period during which you have a right to cancel the contract without charge. You can exercise that right by notifying us by email at or by writing to us at:, Inh.: Sebastian Koch
Am Schunkenhofe 11 
D-99848 Wutha-Farnroda 

The cooling off period and the related right to cancel is for a period of seven working days, beginning, in the case of goods, on the day after the day on which you have received the goods, and in the case of services, beginning on the day after you purchase the services.

You must send any goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or if the item is damaged or defective) as soon as possible once you have cancelled the contract. You are responsible for the costs of returning the goods and we reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Any such charge will by made to the payment card used for the original order.

Once you have notified us that you wish to cancel the purchase of an item or services, we will refund any payments made by you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned.


When you return goods to us because you have cancelled the contract between us during the cooling-off period), or cancel a contract for the provisions of services before they commence and during the cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In the case of goods, we will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please inform us in due course. Once we have confirmed the product defect or other problem, we will:

  • at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid by you for the goods in question; or
  • provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale;

We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


We reserve the right to cancel the contract between us if, for example:

  • we have insufficient stock to deliver the goods you have ordered; or
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.


We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days from the day after we receive your order. Approximate dispatch times for all products will be stated on the 'shopping basket' and 'final details' screens of the site. Depending on the method of dispatch chosen and the delivery address, delivery of products will normally be between one and seven days of dispatch.

We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. Please understand that the courier in general is not allowed to drop of the parcel at your door or to leave it with a neighbour.


You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet.

This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.


We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.


If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.


These terms are governed by English law, and any contracts formed between via this site will be governed by English law. The English courts will have exclusive jurisdiction over any dispute relating to these terms or any contracts between us.


All notices you send us must be sent by e-mail to We may give notice to you at either the e-mail or postal address you provide to us when making a purchase. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.