Frequently Asked Questions

Question:

Help, my display case parts look blue/green/scratched!

Answer:

Don't worry! What you are seeing is just a protective foil. All acrylic parts are coated with a protective foil on both side (except for acrylic mirrors, which are only coated on the front). This protective foil is very important to make sure that the acrylic parts don't get scratched or messy during manufacturing and shipping. This foil can be blue, green, white or simply translucent and you will often find scratches on it. Since it is very tight on the acrylic, it is easy to miss at first glance and you might assume that the parts of your case are scratched or of a totaly different colour.

However, once you remove the foil, you should find the acrylic underneath to be crystal clear and flawless.

Question:

Help, I have trouble removing the protective foil!

Answer:

On rare occasion we receive a production batch of acrylic glass where the protective foil is especially tight on the acrylic material. Fingernails are always the first weapon of choice. Don't worry, acrylic is pretty scratch-resistant. You won't be able to scratch the acrylic underneath the foil with your fingernails. It's best to start in one of the corners and scratch with your fingernail until the foil starts to come off. This will do the trick 99% of the time. If everything else fails, you might try to lift the foil in one of the corners very carefully with the help of a small coin or knife.

Question:

Help, I made a mistake when placing my order!

Answer:

If you notice any mistake with an order you just placed, please get in touch with us by email.
In most cases we will be able to stop your order from getting produced or shipped.

Question:

How does shipping work?

Answer:

DHL is our partner for all domestic and international shipments. We will send you an email once our colleagues start putting your order together or when production starts for your custom-sized products. Shortly thereafter, DHL will send you an aumated e-mail with the tracking details for your parcel.
Please note that it can still take one or two working days before the tracking status gets updated for the first time - even if your parcel has already been handed over to the forwarder.

Question:

What material are the cases made of?

Answer:

Our custom display cases are made from acrylic glass. It's scientific name is PMMA, but you might also know it under one of it's many brand names: Plexiglas, Lucite, Acrylite or Perspex. The transparent panels of the case are made from 4mm strong acrylic glass. If you order your case with a reflective or black back-panel (and/or base), then these parts are made from 3mm thick acrylic.

Question:

I know some plastics deteriorate under sunlight. Is this a problem with acrylic glass?

Answer:

No, in contrast to most other plastics, acrylic glass has the advantage that it neither gets brittle nor yellow from the exposure to UV rays. You can keep your display case under direct sunlight for many years without having to expect any change in the material quality.

Question:

Can I buy an LED lighting system for my case directly from you?

Answer:

Unfortunately we cannot offer any LED lighting systems. We are personally very enthusiastic about this subject and you will find many pictures in our customer gallery where customers installed LED stripes inside their display cases. It's an interesting subject but it goes too far beyond our area of expertise.

Question:

I need custom changes to my display case (for example a cut-out for cables). Can you do that?

Answer:

Yes, we can do that. In fact, if you need just one additional cut-out in the back-panel (starting from the bottom), you can order this directly from our shop. You just need to select a different customizable product: the custom turntable cover.

With this product type you can specify an additional cut-out in the back-panel by just giving us width, height and position.

This feature is often used for small cable cut-outs but you can also choose a cut-out that is almost as large as the entire back-panel. If you need something more complicated for your project, please just send us an e-mail and we will have a look at it.

Question:

Can I order my cabinet based on dimensions in inches?

Answer:

Our configuration tool uses centimetres as input variables but you can easily translate the inch dimensions you require into centimetres.

Just remember 1 inch = 2.54 cm. You can actually write your dimensions with up to one decimal, so if you would like an outside width of 10 inches, you could write 25.4 cm instead.

We can only produce with 1/10 of a centimetre precision, so if your "translated" centimetre value has two decimals, please round the result to one decimal.

Question:

What if any part of my display cabinet breaks - can I get replacements from you?

Answer:

One big advantage of our construction principle is that you don't need to buy a whole new display cabinet if there is a little accident. Most of the time it's only one or two parts that need to be replaced. If that happens, please get in touch with us.

We can provide any replacement part for any product that you ordered from us in the past. This is also true for customized products.

You can be certain that we do not take advantage of any misfortunes. Replacement parts for customized products are therefore priced very moderately.